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Frequently Asked Questions
Pay Your Bill
At Guardian, we make paying your association dues a breeze! Use our online service to view, receive, and pay your dues – all online. Click below to get started.
If you need extra time to pay your assessments (dues), we have payment plans available for qualified customers. Payment plan requests are reviewed within two business days, and if approved, a payment plan agreement will be emailed to sign and return to our offices within five business days.
Dispute A Charge
Report A Violation
Fill out the form below if you think you have a violation to report. We will check out the issue next time we are on property and respond in accordance with your governing documents.
Got A Courtesy Letter?
A courtesy notice is a friendly reminder to address the property maintenance concern that may have been identified during the property inspection by the Guardian team. The goal is to gain compliance and help to maintain the overall look and feel of the community. No fines or enforcement is associated with the notice.
Access and Amenities
- Gate Access Code
- Gate Remote
- Temporary Gate Code
Homeowners can gain access to their community pool by purchasing or registering an access card.
Pool Key Card Not Working?
Is your community pool open today? Log on to your homeowner page and verify the pool rules and hours under the documents section of your association’s website.
Pool card not responding?
If the card doesn’t respond when placing on the reader the card may be demagnetized or no longer be registered. To reset your access card, please email firstname.lastname@example.org with your property information, including homeowner name, property address, and neighborhood name, along with a photo of the front and back of the pool entry card, if possible.
Note: Some communities will remove access to some amenities including the pool if there is a past due balance on your account. If you are unable to access the pool, please check your account and ensure all amounts owed have been paid.
Does the card need to be registered this pool season?
Log on to your homeowner page and verify any special requirements for pool access by checking the Pool Information Page on your association’s website.
Reserve A Facility
How Long Does It Take For A Request To Process?
Your association’s documents determine the amount of time the ACC Committee has to review the improvement request. Typically, the ACC Committee has 30 days to review an improvement request after all of the requested documents have been submitted to them for review, but the time allowed may be longer or shorter than that. Guardian will notify you of the approval or denial when the response has been received from the committee.
Has My Request Been Approved or Denied?
Once the ACC Committee has approved/denied your improvement request, Guardian will notify you via email and a letter will be mailed to the mailing address on your account. If denied, we will include the stipulations or reason for denial.
Improvement Request Form
If you would like to submit a Property Improvement Request, please use the form below to provide your detailed information..
Buying / Selling Home
12700 Hillcrest Road
Dallas, TX 75230